Valnes & Company DBA CREATE Privacy Policy

Effective Date: 05/06/2026

SMS/Text Messaging Communications

Valnes & Company (DBA CREATE) sends two distinct categories of SMS text messages, each requiring separate consent:

Customer care messages include responses to your inquiry, appointment confirmations, property information you requested, transaction status updates, and follow-up communications related to your active inquiry. You consent to receive these messages by checking the customer care consent box in our chat widget or contact form.

Promotional messages include new listing alerts, neighborhood market reports, special offers, open house announcements, and seasonal promotions. You consent to receive these messages by checking the promotional consent box in our chat widget or contact form. Promotional consent is not a condition of receiving customer care messages or of engaging Valnes & Company's services.

Message frequency varies based on your active inquiry and the consent categories you've selected. Message and data rates may apply. You may opt out of either category at any time by replying STOP to any message. Replying STOP to a promotional message opts you out of promotional messages only; replying STOP to a customer care message opts you out of customer care messages. Reply HELP for assistance, or contact us at (310) 880-1653 or [email protected].

When you consent to receive messaging from Valnes & Company, you are providing consent only to Valnes & Company, not to any third parties or affiliates. Your SMS opt-in data and consent records (including which categories of consent you've granted) will never be shared or sold to third parties or affiliates for any purpose, including marketing.

1. Introduction

Valnes & Company DBA CREATE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this Privacy Policy carefully.

2. Information We Collect

Personal Data: We collect personally identifiable information, such as your name, email address, phone number, and payment details, when you register on our site, submit forms, place an order, or subscribe to communications.

Usage Data: We automatically collect information about your visit to our website, including IP address, browser type, access times, and pages viewed.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track website activity and store certain information.

3. Use of Your Information

We use the information we collect to:

-Provide, operate, and maintain our services

-Improve and personalize user experience

-Process transactions

-Communicate with you, including customer support, notifications, marketing messages, and AI-powered voice interactions

4. Disclosure of Your Information

We may share your information with:

Service Providers: Vendors that support our operations (e.g., messaging platforms, hosting, analytics)

Affiliates: Entities required to honor this Privacy Policy

Business Transfers: In the event of a merger, acquisition, or asset sale

No personal data, including SMS or voice opt-in consent, is shared or sold to third parties for marketing or promotional purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure.

6. Your Data Protection Rights

Depending on your location, you may have rights including access, correction, deletion, restriction, objection, and data portability of your personal information.

7. California Consumer Privacy Act (CCPA)

California residents have the right to know, access, delete, and opt out of the sale of personal data, and to not be discriminated against for exercising privacy rights. Requests may be submitted to [email protected].

8. Non-sharing Clause:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Legal business name: Valnes & Company

DBA / friendly name: CREATE

Address: 5100 Vi Dolce, Marina del Rey, CA 90292

Phone: (310) 880-1653

Email: [email protected]

License: CA DRE #02014153

Brokerage: Independent Boutique Real Estate Agency

Website: create.yourrealestateagent.work

By using our website and services, you consent to this Privacy Policy.